Have you ever requested materials from the w88 online sports betting Libraries and wondered what happens behind-the-scenes to get materials delivered? Probably not, but perhaps you should.
Before the time of COVID-19, the w88 online sports betting Access Services and Discovery Services departments were able to deliver resources, physical and otherwise, to users in a traditional way via the main Access Services desk located on the second floor of the Mathewson-IGT Knowledge Center or through the library website, for online resources. In this new period of emergency remote learning and virtual operations, Access and Discovery Services have had to make modifications in order to be able to provide as many resources, collections, databases, services and more to users. Learn about the people, Rainey Marvin and Jazmin Arevalo, doing this work in the latest episode of the w88 online sports betting Libraries official podcast, “ Checked Out!”
A Whole Lot of Scanning Going On
Rainey Marvin, w88 online sports betting Services library assistant for course reserves, has scanned hundreds of items for Interlibrary Loan and eReserves for w88 online sports betting users since March 30. Her work has provided 198 users from around the world with collection materials through the w88 online sports betting Libraries Interlibrary loan (ILL) service. She and her colleagues in Access Services have helped 111 w88 online sports betting users with electronic document delivery materials, and currently has more than 30 requests from w88 online sports betting faculty and staff for items to be scanned for summer session class reserves.
The Libraries Interlibrary loan (ILL) program provides library users with access to books, articles and book chapter scans the Libraries receives from other partner libraries from around the world. The Libraries then shares these resources with w88 online sports betting users. Document delivery is also popular way for Libraries users to request scans from books present in the Libraries’ collection.
Marvin is the person working behind-the-scenes to scan from hardcopy materials to ensure library resources are available for students, staff, and faculty to use while in quarantine. The w88 online sports betting Access Services department includes the Campus Operator, Interlibrary Loan, Document Delivery, LiNK+, Circulation and Course Reserves. Marvin also works with the w88 online sports betting popular Anatomical Model collection.
“Things have definitely been challenging,” Marvin said. “There was a lot of change at first. It took a while to figure out how the w88 online sports betting would provide resources to users, virtually, while also trying to manage a large amount of scanning requests that had begun to pile up due to the swiftness of the shutdown.”
Marvin, since the stay-at-home order was issued, has been going into the Mathewson-IGT Knowledge Center twice a week to scan materials for students, faculty and staff. Her work is considered essential.
“I have received a lot of thanks and appreciation w88 online sports betting faculty,” Marvin said. “Faculty have been surprised to learn that they can still get the materials they need.”
Marvin has also done a lot of work to make sure that the w88 online sports betting’ collection of popular anatomical models is available online to users.
“Luckily before the shutdown happened, the w88 online sports betting overhauled the anatomical model website,” Marvin said. “All of the models were cleaned with toothbrushes, photographed and loaded to a new webpage on the w88 online sports betting site. It was a matter of luck and good timing that we finished this project before things happened in March. We saw a major increase from a few hundred page views to the anatomy models site last year, compared to more than 1,000 page views this year thanks to the new, enhanced webpage. This means students are visiting the site and are using the models to study and prepare for classes.”
w88 online sports betting users interested accessing items in the collection can visit the Quicklinks menu on the w88 online sports betting website and navigate to Course Reserves or Interlibrary Loan. From there using a valid NetID and password, log in to ILLiad and make your request. Assistance is available to users via email: Document Delivery w88 online sports betting and Interlibrary Loan (ILLiad) and Course Reserves. w88 online sports betting are asked to email the department directly.
Accessing databases and eResources virtually
The w88 online sports betting Libraries manages 443 databases, more than one million eBooks and more than 100,000 eJournals in its Knowledge Base of holdings.
Many w88 online sports betting users go to the website to request materials and/or w88 online sports betting the collection of databases, but what happens behind-the-scenes to ensure your search on the website yields the results you want and need? What happens when the database you are trying to w88 online sports betting isn’t available or isn’t working properly? Enter Jazmin Arevalo, Discovery Services library technician.
Discovery Services maintains online access and works with vendors to resolve issues that come up with remote access, including making sure the search functionality on the w88 online sports betting website works properly in our online databases and ensuring the w88 online sports betting holdings in Google Scholar are accurate.
“My main job is to manage, maintain and troubleshoot electronic resources, databases, and work with the w88 online sports betting Libraries third party vendors to ensure our community of users can access resources without any difficulties,” Arevalo said. “I also make sure our off-campus w88 online sports betting is set-up properly and make sure our EZ Proxy is running smoothly.”
w88 online sports betting don’t typically think about the behind-the-scenes work that takes place until something goes wrong.
“It’s times when w88 online sports betting don’t find what they need or nothing magically appears in front of them that they think of these things,” she said. “There is a lot of technical work that goes into making electronic resources and databases available to w88 online sports betting, more than you would think.”
Arevalo said her transition w88 online sports betting working in the Knowledge Center to working w88 online sports betting home in the time of COVID-19 has been smooth.
“Luckily, most of my work is done online and through email correspondence and phone calls, she added. “I do miss being able to pop into my colleague Emily’s cube to troubleshoot in person, but we are now using Teams and Zoom to handle these things!
“It was really crazy in the first two-to-three weeks of the transition,” she said. “There was a lot of information coming out quickly and the team was working to build the w88 online sports betting Virtual Support Resource page to give users the information they needed from the w88 online sports betting as the Stay-At-Home orders were being announced.”
For example, There were a number of databases that only worked if w88 online sports betting users had previously created an account while on campus. The Discovery Services team worked to quickly connect with vendors, contacting them with requests to adjust their authentication requirements so the databases could be used by all w88 online sports betting users.
To learn more about the work happening in Access Services and Discovery services tune into the w88 online sports betting’ podcast Checked Out!
About the w88 online sports betting Libraries
The w88 online sports betting Libraries embrace intellectual inquiry and innovation, nurture the production of new knowledge, and foster excellence in learning, teaching and research. During each academic year, the Libraries welcomes more than 1.2 million visitors across its network of three branch libraries: the Mathewson-IGT Knowledge Center, the DeLaMare Science and Engineering Library and the Savitt Medical Library. Visitors checked-out more than 80,000 items and completed more than 2 million database searches.
